EN
NL
General Information
This privacy statement has been prepared to inform you about how MeterInsight, a general partnership located in Utrecht and registered with the Dutch Chamber of Commerce under registration number 72376074, handles your personal data. MeterInsight respects the privacy of visitors to its website and applications, ensuring that any personal information you provide—whether through visiting our website, contacting us as a customer, supplier, or employee, or through other means—is treated confidentially. Below, you will find details on how we handle this, what personal data we collect, and for what purposes.
Use of Personal Data
When you contact MeterInsight, we may collect personal data from you. We only store and use the personal data you have directly provided in connection with the service you have requested or an agreement with us. Data may be provided, for example, through a contact form or when creating an account on our website. We only store data when it is clear that it has been provided to us for processing. We will not use your personal data for purposes other than those for which you have provided them, unless you have given prior consent or if we are permitted or required to do so by law or agreement.
Purposes of Data Use
To serve you effectively, MeterInsight may need to store your personal data in certain cases. MeterInsight may use your personal data for:
• granting access to or facilitating the use of functionalities on our website;
• granting access to or facilitating the use of functionalities on our application(s);
• executing agreements, transactions, and services;
• sending notifications of data analysis results via email;
• relationship management, including contacting you at your request;
• gaining insights into the use of our website;
• product and service development;
• determining strategy and policy;
• maintaining internal administration and accounting, including invoicing;
• fulfilling government reporting obligations, such as tax filings;
• identifying unlawful behavior related to MeterInsight, its website, applications, relationships, or employees;
• sending newsletters.
Description of Personal Data
For the purposes mentioned above, we may process the following personal data:
• Name and address details (first and last name);
• Company details;
• Phone numbers;
• Account and user information (usernames, email addresses);
• Meter address (for portal users of MeterInsight).
Special and/or Sensitive Personal Data We Process
Our website and/or services are not intended to collect data about visitors under the age of 16 unless they have parental or guardian consent. We cannot, however, verify the age of website visitors. We encourage parents to be involved in their children’s online activities to prevent data collection without parental consent. If you believe we have collected personal data about a minor without consent, please contact us via the contact form on our website, by email at info@meterinsight.com, or by phone at +31 30 227 2473, Monday through Friday between 9:00 AM and 5:30 PM. We will promptly delete such information.
Systems Where Data Is Stored
MeterInsight stores data in various systems and applications from external suppliers, each with its own privacy policies and security measures, including:
• Google Analytics
• Google Workspace
• Office 365
• HubSpot CRM
• InformerOnline accounting software
• Microsoft Azure cloud provider
• Matomo
• Hotjar
• Leadinfo
• Clarity
MeterInsight exercises the utmost care when using these tools and storing data. However, we cannot guarantee the policies these providers maintain regarding the protection of (personal) data.
Additional Storage
In addition to the applications mentioned above, MeterInsight also stores data through or in communication channels used in consultation with clients, suppliers, employees, and other relations, such as:
• Outlook: Privacy policy;
• WhatsApp: Privacy policy;
• Phones (iPhone): Privacy policy;
• Phones (Android): Privacy policy.
Data is also stored via the Azure Cloud. MeterInsight takes the utmost care in using these tools and storing data but cannot guarantee the policies of these providers regarding data protection.
Retention Periods
We do not retain your personal data longer than necessary to achieve the purposes stated in this privacy and cookie statement. This means data is stored only as long as necessary, such as for government reporting (7 years for fiscal data) and/or as long as you have granted consent. We retain name/email data as long as newsletters are provided, unless you unsubscribe. Personal data is deleted from our platform within three months after the termination of the service. If no legal or governmental storage obligations exist, and you object, MeterInsight acknowledges your rights as outlined below.
Confidentiality & Disclosure to Third Parties
We treat your personal data with confidentiality. We do not provide the personal data we collect to third parties for their direct marketing purposes. We will only share your data with other parties if you have given prior consent, if it is necessary for the execution of an agreement, or if we are required to do so by law or agreement. MeterInsight has data processing agreements in place with third parties processing data obtained through MeterInsight.
Data Security
The MeterInsight website is equipped with an SSL certificate to ensure your data is securely (encrypted) transmitted via the website. We implement stringent security procedures to protect processed data and prevent unauthorized access. Access to your data is limited to necessary personnel, and access to your personal data is restricted.
Links to Third-Party Websites
Our web pages contain links to other websites. This privacy statement does not apply to third-party websites connected to our website via links. We cannot guarantee that these third parties handle your data in a reliable or secure manner. We recommend reviewing the privacy policies of these websites before using them.
Your Legal Rights
If you have questions or wish to know what personal data we hold about you, you can always contact us via our website’s contact form, by email at info@meterinsight.com, or by phone at +31 30 227 2473 (Monday–Friday, 9:00 AM–5:30 PM). You have the following rights:
• Receive an explanation of what data we have and how we use it;
• Access the exact personal data we have;
• Request corrections to inaccuracies;
• Request deletion of outdated personal data;
• Withdraw consent;
• Object to specific uses;
• Request data transfer.
Please ensure you clearly identify yourself to avoid modifying or deleting data related to the wrong individual. Additional proof of identity may be required to confirm your identity.
Changes to This Privacy Statement
We reserve the right to modify this privacy statement. Changes will be published on our website. We recommend reviewing this privacy statement regularly to stay informed of any updates.
Complaints
If you have complaints about our processing of your personal data, we are happy to assist. You can contact us via the website contact form, email us at info@meterinsight.com, or call us at +31 30 227 2473 (Monday–Friday, 9:00 AM–5:30 PM). If we cannot resolve the issue together, or if you prefer not to engage with us, you have the right under applicable privacy laws to file a complaint with the Dutch Data Protection Authority.
