Cookie statement

Cookie statement

General

This cookie statement has been prepared to inform you about the cookies used by the website of MeterInsight, located in Utrecht and registered with the Dutch Chamber of Commerce in Utrecht under registration number 42067069. MeterInsight respects the privacy of visitors to its website and applications, and ensures that the personal information you provide to us — through visits to our website and collected via cookies — is treated confidentially. Below you can read which cookies we use, the nature of these cookies, and what we do with them.

Cookies

Our website uses cookies. Cookies are small information files that can be automatically stored on, or read from, your device (including a PC, tablet or smartphone) when you visit a website. This happens via the web browser on your device. The information a cookie obtains about your use of the website may be transferred to MeterInsight’s own secure servers.

The following cookies are used on the website (including cookies from Drift):

On the MeterInsight Portal site, which is only accessible to customers with a MeterInsight account, the following cookies are used: ai_user, hblid and MATOMO_SESSID (Matomo).

All these cookies are used to:

Technical or functional cookies

The main purpose of cookies is to save you time and effort. For example, if you adjust a web page to your personal preferences or navigate within a website, cookies remember your chosen settings and preferences for future use. When you visit the website again later, the previously entered data can be retrieved by the cookies, so you can easily use the website’s features the way you set them before. We primarily use technical cookies.

Analytical cookies

In addition, our website uses cookies to keep statistics, so that we can gain insight into the use of our website and the effectiveness of our campaigns. We also use analytical cookies.

Enabling and disabling cookies

You can choose whether or not to accept cookies. Most browsers accept cookies automatically, but you can usually change your browser settings so that cookies are not accepted if you prefer (see your browser’s help pages for exact instructions). If you choose not to accept cookies, you may not be able to make full use of the interactive features of this website or other websites you visit.

For our Portal site, cookies cannot be disabled. When entering into an agreement with MeterInsight and gaining access to the relevant non-public site, it is expressly stated that these cookies exist and are necessary for the proper functioning of the portal and our service to you. Without your consent to these cookies, you will not be granted access to the portal. For this reason, there is no separate cookie notice on the portal site.

Deleting cookies

Most cookies have an expiry date. This means that they automatically expire after a certain period and no longer record any data about your visit to the site. You can also choose to delete cookies manually before their expiry date. For more information, please consult your browser’s manual.

Links to third-party websites

Our web pages contain links to other websites. This cookie statement does not apply to third-party websites that are connected to our website by means of links. We therefore recommend that you read the cookie policy of these websites before using them.

Changes to this cookie statement

We reserve the right to amend this cookie statement. Changes will be published on our website. We therefore recommend that you consult this cookie statement regularly, so that you are aware of any changes.

Complaints

Of course, we are also happy to help if you have complaints about the functioning of our website and the cookies we use. You can contact us via the email form, send us an email at info@meterinsight.com, or call us on +31 (0)30 227 2473, Monday to Friday between 9:00 and 17:30.

If we cannot resolve the matter together, or if you would rather not discuss it with us, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) on the basis of the legislation that also governs the use of cookies.